Internally, diversity and inclusion allows NAN to be more inclusive of different cultures and lifestyles, establish a sense of belonging among team members which will further foster different ideas and innovations, leading to improved corporate culture and ultimately boosting productivity. Our approach is multi-pronged. We feel that the best way to be tackle these issues and work towards resolutions as well as continue to be a resource to our lender and appraiser partners is to strengthen the awareness and prioritize the education and training within our internal team.

The NAN BIED initiative is dedicated to continued inclusivity. We will address these issues and work towards resolutions. Bias Inclusion Ethics Diversity

NAN's Quarterly BIED Educational Series

Q1 - “Fair Housing and What it Means to Appraisers”

March 2023 – Hosted by Steve Sussman, Chief Business Development Officer (NAN), Stacy Caprioli, Chief Appraiser (NAN) and Melissa Malpass, Consumer Finance and Fair Lending Attorney (Alston & Bird). NAN hosted it’s first of a series of trainings as part of our B.I.E.D. initiative. Bias. Inclusion. Ethics. Diversity. The NAN BIED initiative is dedicated to continued inclusivity. For this particular training we invited our valued appraiser partners to join us in a discussion on Fair Housing. 

Here's Our Approach

The NAN BIED committee is made up of team members and leadership from every department that will review policy and procedures and develop education/training opportunities.

Developing mandatory quarterly trainings for our appraiser partners to include topics such as: Fair Housing, Avoiding the use of subjective terminology and unconscious bias.  Internal mandatory trainings will happen twice per year.

Throughout the year NAN leadership will engage different sectors of the industry on topics like: appraisal bias, diversity and inclusion.

Active members of WBENC (Women’s Business Enterprise National Council), CRN, Project Reach, PAVE taskforce….and more!

Spanish Speaking Division

NAN has launched a Spanish Speaking Division for all of your appraisal needs.

This team is comprised of Appraisal Success Managers, Quality Control Specialists, and Processors who can assist our clients and their borrowers with their appraisal needs.  

The same NAN personalized “concierge” service for each appraisal that we are known for….NOW tailored for our Spanish Speaking partners!