Diversity and inclusion allows NAN to be inclusive of different cultures and lifestyles, establish a sense of belonging among team members which will further foster different ideas and innovations, leading to improved corporate culture and ultimately boosting productivity.

Our approach to BIED is multi-pronged. We feel that the best way to tackle these issues and work towards resolutions as well as continue to be a resource to our lender and appraiser partners is to strengthen awareness and prioritize education and training within our internal teams and external partners.

The NAN BIED initiative is dedicated to continued inclusivity. We will address these issues and work towards resolutions. Bias Inclusion Equity Diversity

Here's Our Approach

The NAN BIED committee is made up of team members and leadership from every department that will meet monthly to review policy and procedures and develop education/training opportunities.

NAN hosts quarterly discussions with our appraiser partners to include topics such as: “Fair Housing and What it Means to Appraisers”, as well as “Ensuring equitable outcomes in appraisals and rebuilding public trust”. Internal monthly team trainings will cover the topics of diversity, equity and inclusion.

Throughout the year NAN leadership will engage different sectors of the industry on topics like: appraisal bias, diversity and inclusion. Our goal is to continue to be a resource to our industry partners.

NAN collaborates with industry organizations like Fannie Mae’s Appraiser Diversity Initiative (ADI) to continue the discussion and remain a resource.

NAN's Quarterly BIED Educational Series

Q1 - “Fair Housing and What it Means to Appraisers”

March 2023 – NAN hosted it’s first of a series of trainings as part of our B.I.E.D. initiative. Bias. Inclusion. Equity. Diversity. The NAN BIED initiative is dedicated to continued inclusivity. For this particular training we invited our valued appraiser partners to join us in a discussion on Fair Housing. 

Q2 - “Ensuring Equitable Treatment and Rebuilding Public Trust”

May 2023 – NAN hosted it’s second of a series of trainings as part of our B.I.E.D. initiative. Bias. Inclusion. Equity. Diversity. The NAN BIED initiative is dedicated to continued inclusivity. For this particular training we invited our valued appraiser partners to join us in a discussion on ensuring equitable treatment and rebuilding public trust.

Q3 - “Avoiding the Use of Subjective Terminology: A review of Real-world Cases and Their Impact"

August 2023 – NAN hosted it’s third of a series of trainings as part of our B.I.E.D. initiative. The NAN BIED initiative is dedicated to continued inclusivity. For this particular training we invited our valued appraiser partners to join us in a discussion on the importance of “Avoiding the use of subjective terminology: A review of real-world cases and their impact”.

Stephanie Holdsworth
Chief Operations Officer, NAN

Internal BIED Committee Chairperson
Leads internal BIED planning to include NAN team members. She is also certified in Organizational Leadership for Diversity, Equity, and Inclusion.

Spanish Speaking Division

NAN has launched a Spanish Speaking Division for all of your appraisal needs.

This team is comprised of Appraisal Success Managers, Quality Control Specialists, and Processors who can assist our clients and their borrowers with their appraisal needs.  

The same NAN personalized “concierge” service for each appraisal that we are known for….NOW tailored for our Spanish Speaking partners!