Use Case

The use case is to allow our consumers to SMS us a help desk support question which will be processed into our Help Desk Chat Program (FreshChat) for our team to work.  This is implied consent as the consumer will be reaching out directly to us for support via this SMS number.  We would not be reaching out to the consumer without the conversation being initiated from the consumer side.  Below is the response we will be sending back when they initiate a HelpDesk inquiry.

  • Consumer initiates conversation to our help desk via Twilio SMS number.

  • NAN will respond back with Opt-Out information and acknowledgement this is implied consent.

  • Help Desk Chat with Opt-Out and Implied consent language

Sample message:

“Hi There, How can we assist you today?

By using this chat, you give your implied consent to receive support and communication regarding your inquiry. 

Msg &Data Rates may apply. Reply “Stop” to opt-ot anytime.”