NAN Text Messaging Policy

NAN offers SMS text messaging services that allow you to choose to receive text messages on your mobile device concerning order updates. Please see the text messaging terms and conditions below for full details, including possible fees associated with text messaging. Text messaging services are not available in all countries.


By opting in for text messaging services, you, the user, agree to the Terms and Conditions for as well as our Privacy Policy. You also agree to the following as it pertains to specific usage of the text messaging service.


You acknowledge that text messages are distributed via third-party mobile network providers and therefore NAN cannot control certain factors relating to message delivery. You acknowledge that, depending on your mobile provider service, it may not be possible to transmit the text message to you successfully. Wireless carriers are not liable for delayed or undelivered messages.

NAN does not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures.


Order Updates

You acknowledge that by signing up for order update text messages you will receive notifications regarding assignment of orders, status of orders and order reminders.

Service limitations

SMS text messaging is not available in all countries. U.S.-supported carriers include AT&T, U.S. Cellular®, Verizon Wireless, Sprint, Cricket, Boost, Virgin Mobile USA, T-Mobile®, and MetroPCS.

Standard messaging and data rates may apply. Messaging frequency varies.

Opt in/out of promotional marketing text messages

Text “START” to 71529

Text “STOP” from your mobile device.


For additional information about any text message from NAN, reply “HELP” to the message in question or call 1-888-760-8899.

Text message troubleshooting

If you are not receiving messages from NAN, please ensure that text messaging is not disabled on your phone.


NAN does not charge a fee for text messaging service. While we do not charge for this service, we are not responsible for any charges from a person’s service provider that may result from our providing this service. It is the user’s responsibility to check with their individual carrier, as standard messaging and data rates may apply. NAN assumes no responsibility for charges incurred by signing up for this text messaging service. Any text messaging fees that you incur will be billed on your individual mobile provider bill.