Customer Service

NAN Circles – Turning problems into opportunities

By | AMC Communication, Appraisals, Appraisers, Borrowers, Customer Service, Nanners | No Comments

Every appraisal management company deals with complaints and issues at one point or another.  The question is, how are they handled?  Last year, we had a paradigm shift at NAN.  We realized that we were losing golden moments to win over our clients that would call and express dissatisfaction for one reason or another.  At the time we were so heavily involved in compliance that we eventually came to a…

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BEHIND THE SCENES: Creating Customer Service through TEAMWORK

By | AMC Communication, Consumer Wins, Customer Service, Nanners | No Comments

In your professional life, what inspires you to do better and reach further?  For me, there is nothing more gratifying than working with a team of people who share the same goals and who understand the meaning of customer service through teamwork and collaboration.  Since the first day that I started at Nationwide Appraisal Network I could see that this was the career that would inspire me professionally.  The team…

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Managing Overdue Appraisals

By | AMC Communication, Appraisal Compliance, Appraisals, Appraisers, Customer Service, Nationwide Coverage | No Comments

Did you know that Nationwide Appraisal Network takes efficiency and quality very seriously? So seriously, that we have team members and proper procedures in place to not only monitor turn times but to hold people accountable for their productivity and commitments. Though our clients and vendors view our relationship to the appraisal process as simple, what they don’t know is that there are lots of things going on behind the…

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The QM Rule and your company’s relationships can affect your income?

By | AMC Communication, Appraisals, Customer Service, Nationwide Coverage | No Comments

Does your company or organization have relationships? Of course they do, they have plenty of them, vendors, clients, customers, employees, banking, etc.. but what if your employer took it to the next level and created a closer relationship with a supplier of services? What does this matter to me you ask? Well if you work at one of these companies and they own or have an affiliated relationship with a…

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Borrower’s Voices are Heard when it comes to Nationwide Appraisal Network Service

By | Appraisals, Borrowers, Customer Service | No Comments

As an appraisal management company, not only is important to make sure our clients are happy with our service, but it’s just as important that we make sure our client’s clients are happy with our service.  With a network of over 6500 appraisers located throughout the entire United States, I’m sure you can imagine the magnitude of trying to manage such a service. A little over a year ago, after…

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Knowledge is Power – Appraisal Management Companies need to know in order to succeed.

By | AMC Communication, Borrowers, Customer Service, Nanners | No Comments

When in search of a vendor to partner up with in your everyday business, do you think it’s useful to know how that vendor values knowledge, training, and overall development of their people?  Especially when that vendor is tasked with preserving compliance and quality as part of the process that has an effect on your overall product? 

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Why is it important for Appraisal Management Companies to know their customers?

By | AMC Communication, Customer Service | No Comments

We all know that it’s much easier, and more profitable, to keep an existing customer than it is to land a new one. But let’s face it, customers have life cycles. Recently, I read an article discussing research that shows most North American companies lose half of their customers every five years. So what’s the secret? The keys to keeping our clients in the mortgage industry happy are: Knowing what  motivates…

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Who is Raising the Bar in Appraisal Management?

By | Appraisals, Customer Service, Nanners, Tradeshow | No Comments

As we delve into the world of sales by attending tradeshows, networking events with industry specific groups, and meeting people who work in all facets of our industry, we’ve started noticing a trend of how little people expect from appraisal management companies and the services they provide. One of the most common complaints we encounter is, “we can’t use you because we have to use whoever our lender tells us…

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