NAN Circles – Turning problems into opportunities

By | AMC Communication, Appraisals, Appraisers, Borrowers, Customer Service, Nanners | No Comments

Every appraisal management company deals with complaints and issues at one point or another.  The question is, how are they handled?  Last year, we had a paradigm shift at NAN.  We realized that we were losing golden moments to win over our clients that would call and express dissatisfaction for one reason or another.  At the time we were so heavily involved in compliance that we eventually came to a…

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BEHIND THE SCENES: Creating Customer Service through TEAMWORK

By | AMC Communication, Consumer Wins, Customer Service, Nanners | No Comments

In your professional life, what inspires you to do better and reach further?  For me, there is nothing more gratifying than working with a team of people who share the same goals and who understand the meaning of customer service through teamwork and collaboration.  Since the first day that I started at Nationwide Appraisal Network I could see that this was the career that would inspire me professionally.  The team…

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Ciabatta Stuffing with Pine Nuts and Pancetta

By | Nanners | No Comments

I don’t know what holidays are like in your house, but in mine there are staples and then there are new dishes that make their way to the table each year. This goes hand in hand with the crowd around the table – many familiar faces but new comers are always more than welcome. A few years ago on a Saturday afternoon this recipe caught my eye and now it…

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Secret to a successful AMC…Getting the right people in the right place.

By | AMC Communication, Nanners | No Comments

I strongly believe in the idea of knowing your people’s strengths and weaknesses and putting in the position where they will succeed and thrive and grow the company.  Many times when we bring on new team members, it’s for a specific department and position.  We go through the ad placement, interview process, background check process, and finally offer the position to who we feel is the best candidate. Once the…

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Knowledge is Power – Appraisal Management Companies need to know in order to succeed.

By | AMC Communication, Borrowers, Customer Service, Nanners | No Comments

When in search of a vendor to partner up with in your everyday business, do you think it’s useful to know how that vendor values knowledge, training, and overall development of their people?  Especially when that vendor is tasked with preserving compliance and quality as part of the process that has an effect on your overall product? 

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Who is Raising the Bar in Appraisal Management?

By | Appraisals, Customer Service, Nanners, Tradeshow | No Comments

As we delve into the world of sales by attending tradeshows, networking events with industry specific groups, and meeting people who work in all facets of our industry, we’ve started noticing a trend of how little people expect from appraisal management companies and the services they provide. One of the most common complaints we encounter is, “we can’t use you because we have to use whoever our lender tells us…

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